Applicable Amendments
Updated August 2023
Effective Date: October 1, 2023
A complete online version of the updated Hosting Agreement can be found on the PKP|PS website or by contacting support@publicknowledgeproject.org
Hosting Support Agreement
General
- Update PKP Website URLs
Updated Terms
2.3 Amendments
- Modified to exclude rate changes as part of Applicable Amendments process
3.1 Term
- Further clarification on Terms
- The Term of this Agreement may be extended at twelve (12) month intervals up to a maximum of twenty-four (24) months from the end of the Initial Term.
3.2 Renewal
- Clarification on the automatic renewal
- Renewal notification and invoice reverted back from thirty (30) to sixty (60) days.
New Terms
2.4 Rate Changes
- Specifies that PKP will provide clients at least one hundred eighty (180) days in advance of the effective date (“Effective Date of Rate Changes”)
3.5 Termination for Rate Changes
- Outlines the clients process for terminating following a rate change.
10.4 Accessibility
- Accessibility Statement for applicable to OJS 3.3.0+ and Default theme
Custom Service Agreement
General
- Reference to PKP Services has been updated to PKP to reflect the formal affiliation with Simon Fraser University.
- Addition of Schedule “B” – Severity Classification and Response Time Goals have been added to provide clarification on severity level classification and response time goals for Client requests/ tickets.
- Addition of Schedule “C” – Change Request Form
Updated Terms
1.1 Interpretation
- Removed reference of Support Options in place of Statement of Work to better reflect the work covered as part of a Custom Agreement
2.3 Amendments
- Removed term as the original process for amendments is not relevant to this type of work. Any amendments for a custom service is clarified in 2.1
3.2 Termination of Default
- Minimum number of written notice has increased from thirty (30) to sixty (60) days.
- Effective date of such termination if the other party is in material default of any of the terms or conditions of this Agreement and such default has not been cured has increased from fifteen (15) to thirty (30) days.
3.3 Termination by PKP Services
- Removed and combined with 3.2 Termination for Default.
3.4 Termination for Applicable Amendments
- Changed to to cover terms for Termination for Convenience.
4.3 Taxes
- Clarifies situations where taxes and duties are applicable
6.3 Written Request and Supporting Information.
- Clarifies support options available to Clients and added reference to Schedule “B” – Severity Classification and Response Time Goals
7.1 Acknowledgement
- Additional acknowledgement around acts to deliberately damage and PKP rights.
10.3 Dispute Resolution.
- Identifies who can negotiate on behalf of each party to work together to jointly provide a resolution.
New Terms
4.2 Budget Changes
- Formal term for budget changes has been added
9.2 Limitation on Liability
- Separated from 9.1 Disclaimer
Updated January 2023
General
Termination of Supported Software and Versions
As of March 31 2023, support for OJS 2 will be discontinued. Remaining clients using OJS 2 have been contacted regarding their required upgrade to a supported version of OJS.
As of January 1, 2024, support for OCS will be discontinued. Remaining clients using OCS have been contacted with their transition options.
Updated July 2022
A complete online version of the updated Hosting Agreement can be found on the PKP|PS website or by contacting support@publicknowledgeproject.org
General
Reference to PKP Services has been updated to PKP to reflect the formal affiliation with Simon Fraser University.
Schedule “B” – Severity Classification and Response Time Goals have been added to provide clarification on severity level classification and response time goals for Client requests/ tickets.
Updated Terms
3.2 Renewal.
- Agreements will automatically be renewed for an additional 12-month term at the end of the Initial Term.
3.3 Termination for Default.
- Indicates that PKP may terminate this agreement by giving written notice if the client fails to pay the amount due under the agreement and remains in default for over sixty (60) days.
3.4 Termination for Convenience.
- The number of days of written notice required was changed from one hundred and eighty days (180) days to ninety (90) days. Clarified which situations where refunds will be issued.
4.3 Taxes.
- Clarifies situations where taxes and duties are applicable
6.3 Written Request and Supporting Information.
- Clarifies support options available to Clients and added reference to Schedule “B” – Severity Classification and Response Time Goals
10.3 Dispute Resolution.
- Identifies who can negotiate on behalf of each party to work together to jointly provide a resolution.
New Terms
3.7 Support Option Changes.
- Outlines of which plan level upgrades and downgrades are available along with how pro-rated fees will be charged.
4.2 Consequence of Non-Payment.
- Indicates that PKP may temporarily deactivate the Client’s Supported Software if the invoice remains in default for over 60 days and will charge an administrative fee to reactivate the Client Supported Software.
5.4 Confidentiality Statement.
- Hosting Agreement to include a standard confidentiality clause.
6.4 Maintaining Primary and Billing Contacts
- Outlines Client’s responsibility to maintain active contacts for their accounts.
8.2 Data Retention
- Clarifies how long PKP will retain Clients’ data after termination.