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We currently offer two levels of support for groups using our open source software:

1. Community Support
We will try to answer fairly straight-forward questions from the open source community about installing and configuring our software. Due to our limited resources (we are part of a publicly-funded, non-profit university library ourselves), these cannot become too specific, in-depth, or time-consuming for our support team. When we think a particular query is beyond these free support parameters we will inform you that it may be necessary to address it as paid, commercial support.

2. Commercial Support
Our software is always free and open source, but with our hosting and support services, the PKP development team will assist a client with more in-depth questions to get the software installed and operating as required, whether on one of our servers or their own.