Email Problems

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Posts: 7
Joined: Thu Apr 20, 2006 11:41 am

Email Problems

Postby jdalton » Thu Apr 27, 2006 12:13 pm

As journal manager, I recently registered a new user as an editor and selected the randomly assigned password option for him, and the system-generated email that would provide him with his new username & password. He never got the email.

I modified his profile by entering a new email address and attempted to reset his password, using the new address. He didn't receive the second email either. Though I can communicate directly using both email addresses, apparently the ojs cannot. So he's in the system as a user but neither one of us knows what his password is. Can you help?


Joan Dalton
University of Windsor

Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Postby asmecher » Thu Apr 27, 2006 12:54 pm

Hi Joan,

Do any of the other email functions in OJS work? If not, you probably need to configure an email server; check under [smtp] for details.

As long as a user is created and the email address is filled in properly, the user should be able to reset his own password using the "forgotten email" link on the login page. (Of course, if email sending isn't configured properly, this won't work either.)

Alec Smecher
Open Journal Systems Team

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