No e-mails are sent to authors

OJS development discussion, enhancement requests, third-party patches and plug-ins.

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Posts: 3
Joined: Sat Nov 09, 2013 2:46 pm

No e-mails are sent to authors

Postby emendez » Sat Nov 09, 2013 4:59 pm

Dear forum members:

I am making the implementation of the Journal Notebooks-FHyCS ( belonging to a University of Argentina and I have the following problem:

- The system sends e-mails to users after performing your registration
- When you send an article for publication, the e-mail is saved in the system log correctly, but not sent to the authors.

I can program in PHP but know the name and location of the script that has the bug and should be modified.

Since already many thanks.

Ernesto Mendez

Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Re: No e-mails are sent to authors

Postby asmecher » Tue Nov 12, 2013 11:59 am

Hi Ernesto,

If you're getting any mail out of the system, then your mail configuration (e.g. SMTP) is obviously correct; I suspect the messages are getting trapped in spam filters. Have you checked there? Do you have access to your outgoing mail server's send logs?

Alec Smecher
Public Knowledge Project Team

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