Upgrade issue

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Posts: 8
Joined: Wed Jun 02, 2010 11:12 am

Upgrade issue

Postby Alcesjournal » Mon May 28, 2012 7:30 am

Hoping you can help me out!

I just did a full back up of my old site and tried installing 2.3.7 because I was using a really old version from 2009. The problem I'm having is that even thought I turned Installed to "Off", it won't update my database. I've copied over my old information from config.inc.php to the new config.inc.php file (e.g., base_url, database login info, etc.), but my site just loads a blank page when I try to update: http://alcesjournal.org/index.php/index/install (even just going to my root domain brings up this page).

I'm not super technical, but I had no problem installing and setting up the older OJS system. This upgrade has been a nightmare (thanks to my web host for nuking PhP 4 support, otherwise I wouldn't have even bothered upgrading because the old version worked perfectly for us).

Thanks in advance!

Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Re: Upgrade issue

Postby asmecher » Mon May 28, 2012 10:30 am

Hi alcesjournal,

The problem is almost certainly related to file permissions. There's a FAQ entry about permissions along with a number of threads in the forum.

Alec Smecher
Public Knowledge Project Team

Posts: 8
Joined: Wed Jun 02, 2010 11:12 am

Re: Upgrade issue

Postby Alcesjournal » Mon May 28, 2012 12:08 pm

Ugh, honestly I don't have the time to learn all this stuff.

Anyone with lots of knowledge of OJS willing to get us back up and running for a fee?

I made a full backup of our website and can grant admin privs to our MediaTemple account.

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