problem with sending mail

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Posts: 4
Joined: Mon Jul 18, 2011 11:38 am

problem with sending mail

Postby jaquelinemoreira » Mon Oct 31, 2011 4:01 am

My name is Jaqueline Moreira. I work at Instituto Evandro Chagas, Belém, Brazil.

We have an online submission system for the journal Revista Pan-Amazônica de Saúde.

this is our problem, I state here what is happening to us:
On Oct 7, 2011, the submission/acknowledgment e-mails ceased being sent to the author and to the RPAS Editorial Board.
We had the system tested several times, and its other messages are being sent regularly, such as the password reset e-mail, the submission_unsuitable e-mail, among others. Only the email sent as the author finishes the submission process (submission/acknowledgment e-mails) is not being sent, and the submission is not being recorded on the system’s e-mail log.

At IEC we have 2 other systems using the same server and they are working perfectly, so we ruled out a problem in the server or in the e-mail server.

we did a test when we are completing a simultaneous submission, and gave the following error:
OJS SMTPMailer: Did not receive expected 250 (3), referer: ... icleId=474

the version we use is the OJS 2.2.2

I thank the help...

Posts: 952
Joined: Mon May 05, 2008 10:29 am
Location: Vancouver, BC

Re: problem with sending mail

Postby mcrider » Mon Nov 14, 2011 6:44 pm

Hi jaquelin,

Is that email template (SUBMISSION_ACK) disabled in your prepared emails list (accessible from the journal manager page)?


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