So today we tried to upload the 5th number of our journal. We uploaded the previous numbers without any problems, always using the Quick Submit Plugin. This time, when pressing the save button, the following message appeared:
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Forbidden: You don't have permission to access /ojs/index.php/adcomunica/manager/importexport/plugin/QuickSubmitPlugin/saveSubmit on this server.
Not only that, but once this message appeared, we were unable to access any of the journal pages for several minutes from our IP address. Even from different computers and browsers we got a timeout trying to access the server. And even if we tried to access the FTP where the OJS is located, we got a "Connection timed out" error. That makes me think that somehow once we do an action in these manager pages, the server goes on total lockdown for our IP. We where able to continue accessing the OJS from a mobile phone or through a proxy.
As the day has gone on, we have tried more actions on the OJS and most of the ones that try to upload or modify a journal or even user data, end up giving the "Forbidden" error.
I have read other threads about "Forbidden" problems and one common solution is to disable the mod_security in Apache. We don't really have access to the server, since the hosting is managed by another company, so I'm not really sure if disabling mod_security will be an option. Is there an alternative way of solving the problem?
I also read that it was a good idea to enable stacktrace, but because after the "Forbidden" error I lose access to the server, I can't really see if the stacktrace was printed. Is there another way of reading the stacktrace, like an error log file or something similar?
My OJS version is 2.3.7.