Please double-check the fee code and try again

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sitesproweb
Posts: 2
Joined: Tue Apr 23, 2013 12:47 am

Please double-check the fee code and try again

Postby sitesproweb » Tue Apr 23, 2013 1:31 am

Hello there!
I have setup a conference however users are not being able to register.

Once they select the price and fill in their info, users become stuck with the "Please double-check the fee code and try again."
However there is no fee code.
Leaving the field blank brings the same error message.

Please advise?
Thank you

asmecher
Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm
Contact:

Re: Please double-check the fee code and try again

Postby asmecher » Wed Apr 24, 2013 7:36 am

Hi sitesproweb,

Do you have a code entered in your registration type? Go to User Home > Conference Management > Registrations > Registration Types, edit the registration type, and check the field. If there's a value entered there, it will be required in order to register for that type.

Regards,
Alec Smecher
Public Knowledge Project Team

sitesproweb
Posts: 2
Joined: Tue Apr 23, 2013 12:47 am

Re: Please double-check the fee code and try again

Postby sitesproweb » Mon May 13, 2013 8:49 am

Hello Alec.
Thank you for you quick and helpfull reply.
Your suggestion solved my problem.

Have a great one! :D


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