Resetting Passwords

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael, vgabler, John

Forum rules
The Public Knowledge Project Support Forum is moving to

This forum will be maintained permanently as an archived historical resource, but all new questions should be added to the new forum. Questions will no longer be monitored on this old forum after March 30, 2015.
Posts: 137
Joined: Fri May 16, 2008 7:12 am

Resetting Passwords

Postby janer » Thu Apr 29, 2010 2:17 am


Our recent email notifying users that our 2nd issue has been uploaded has brought a flurry of emails from people who have forgotten their passwords, asking for my help as Journal Manager to sort this out. However I am unclear exactly what I should do - If I try and change a password, or somebody is asked to by the system, they have to enter their previous password in order to complete the transaction, so are stuck in a Catch 22!

What can I do to help these people please?

Thanks very much,


Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am

Re: Resetting Passwords

Postby jmacgreg » Fri Apr 30, 2010 4:54 pm

Hi Janer,

You can either a) point them to the FAQ entry on changing their password (or enter it into the email): ... ieve_it.21 or b) change their passoword for them to something easy like "changeme", and click the "require the user to change their password the next time they log in" option.


Return to “OJS Editorial Support and Discussion”

Who is online

Users browsing this forum: Google [Bot] and 2 guests