finding registered users

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acalvello
Posts: 4
Joined: Sat Feb 13, 2010 10:26 am

finding registered users

Postby acalvello » Sat Feb 13, 2010 10:33 am

People have told me they have registered for the journal and can log on to the journal yet I cannot find them when I view "users enrolled in this journal" function. Any thoughts?
Thanks

jmacgreg
Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am
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Re: finding registered users

Postby jmacgreg » Wed Feb 17, 2010 10:31 am

Hi acalvello,

Are you sure that they have registered with your journal? Are there multiple journals on the site? Additionally, when the user registered, they may not have enrolled in a particular role (author, reviewer, etc.) in which case they will not show up as enrolled with your journal (but will show up under "Enroll a user from this site in this journal").

Cheers,
James


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