Manage Notifications do not work properly

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Joined: Thu Sep 06, 2012 9:54 am

Manage Notifications do not work properly

Postby sarasi » Thu Sep 06, 2012 10:14 am

Hi All,

I have set up ojs system for a journal and the journal now wants to have multiple editors in the
system and each one would like to receive a notification via given e-mail once there is a new
submission taken place. Even though we checked all options available under "Manage" in Notifications
editors still do not get any notifications to their e-mail.

I know this should be a basic functionality which seems obvious but I really do not know why this is
not working in this case. We are running the system under one editor for a long time under one editor
and since he is the primary contact person he always receives the copy of a submission acknowledgment.
But after adding multiple editors we noticed that they are not getting any notifications.

Please help me to figure out what is wrong in this case

Thanks in advance

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