OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki



OJS Journal Article Download Error - Blank

Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher

Forum rules
What to do if you have a technical problem with OJS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

OJS Journal Article Download Error - Blank

Postby darryl » Wed Feb 19, 2014 8:04 pm

Hi Alec,

Can I ask your help about this problem;

1. Our Journal article download is view as Blank no available PDF file to view.
2. How to fix this error?
3. Cause when error come I re upload again the article to view the article download.


Regards,
Darryl
darryl
 
Posts: 61
Joined: Wed Jul 04, 2012 6:52 pm
Location: Cagayan de Oro , Misamis Oriental Philippines

Re: OJS Journal Article Download Error - Blank

Postby asmecher » Wed Feb 19, 2014 10:20 pm

Hi Darryl,

Just to be sure I understand -- when you re-upload the file again, does the download start working?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8315
Joined: Wed Aug 10, 2005 12:56 pm

Re: OJS Journal Article Download Error - Blank

Postby darryl » Thu Feb 20, 2014 2:20 am

asmecher wrote:Hi Darryl,

Just to be sure I understand -- when you re-upload the file again, does the download start working?

Regards,
Alec Smecher
Public Knowledge Project Team


Hi Alec,

Yes... But after a month the download is not working again..

regards,
Darryl
darryl
 
Posts: 61
Joined: Wed Jul 04, 2012 6:52 pm
Location: Cagayan de Oro , Misamis Oriental Philippines

Re: OJS Journal Article Download Error - Blank

Postby asmecher » Thu Feb 20, 2014 9:14 am

Hi Darryl,

The first thing to check would be your file permissions. Files are stored in the files_dir configured in your config.inc.php file; they need to be readable and writable by whatever user your web server runs PHP scripts under. I suggest comparing the permissions for a file that is currently working against those for another that isn't. Remember that the permissions on the directories underneath the file are also relevant.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8315
Joined: Wed Aug 10, 2005 12:56 pm

Re: OJS Journal Article Download Error - Blank

Postby darryl » Thu Feb 20, 2014 10:52 am

asmecher wrote:Hi Darryl,

I suggest comparing the permissions for a file that is currently working against those for another that isn't. Remember that the permissions on the directories underneath the file are also relevant.

Regards,
Alec Smecher
Public Knowledge Project Team


Hi Alec,

How to do?

Cause, in my part as webmaster on our publication website is reupload again if the article is not available in download.

that's why I came back in OJS forum to ask a good solution, for the future purpose.



regards,
Darryl
darryl
 
Posts: 61
Joined: Wed Jul 04, 2012 6:52 pm
Location: Cagayan de Oro , Misamis Oriental Philippines

Re: OJS Journal Article Download Error - Blank

Postby asmecher » Thu Feb 20, 2014 11:10 am

Hi Darryl,

File permissions are a web server / operating system matter; changing your server configuration or moving your OJS installation incompletely are the most common causes of this kind of problem. Unfortunately every server is different so it's hard to be more specific than that. There are lots of posts in the forum and in the FAQ about file permissions.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8315
Joined: Wed Aug 10, 2005 12:56 pm


Return to OJS Technical Support

Who is online

Users browsing this forum: No registered users and 4 guests