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selected email address is already in use by another user

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selected email address is already in use by another user

Postby ojsed » Mon Feb 03, 2014 10:16 am

“selected email address is already in use by another user”

There is a thread on this topic but none of the solutions work for me.
Here is the problem: I created a user (including his email); I deleted the user (because I made a mistake). I try to create the user again, but the email is still “remembered” by the system even though the user no longer appears either in my list as Journal Manage or as Site Administrator. How can I create the same user with the same email, without the system generating the error message.

Thank you!
ojsed
 
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Re: selected email address is already in use by another user

Postby JasonNugent » Mon Feb 03, 2014 11:46 am

Hi ojsed,

How did you delete the user? Can you look in your users database table and see if the email address is, in fact, in use by any of the users listed there?

Regards,
Jason
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Re: selected email address is already in use by another user

Postby ojsed » Mon Feb 03, 2014 12:20 pm

Hello Jason,

Thanks for responding.
I deleted the user from the All Enrolled Users page by clicking on the "remove" link. Currently the user is not in the list of users. As to looking at the database, I don't know how to do that.

Best,
ojsed
 
Posts: 14
Joined: Wed Jul 17, 2013 10:06 am

Re: selected email address is already in use by another user

Postby ojsed » Tue Feb 04, 2014 6:41 pm

In case someone else has this problem, here is a brief report of how I solved mine.

Following Jason's reference to the database, I found out how to edit the ojs database using phpmyadmin (not so hard). I found that the user I "removed" was still there, so I deleted him manually from the database and was able to re-enter his name and email with no further problems.

ojsed
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Posts: 14
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Re: selected email address is already in use by another user

Postby asmecher » Wed Feb 05, 2014 10:16 am

Hi all,

Note that the "remove" feature removes all roles that user has with the current journal, conference, or press, but it does not delete the user account entirely. To remove the user account completely, use "Merge Users".

Regards,
Alec Smecher
Public Knowledge Project Team
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