You are viewing the PKP Support Forum | PKP Home Wiki

Paper submission failure

Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher

Forum rules
The Public Knowledge Project Support Forum is moving to http://forum.pkp.sfu.ca

This forum will be maintained permanently as an archived historical resource, but all new questions should be added to the new forum. Questions will no longer be monitored on this old forum after March 30, 2015.

Paper submission failure

Postby straw » Wed Jan 22, 2014 2:17 pm

We have some issues with submitting a paper. There are two people notifying us errors.
One said she submitted her paper but we could not find the attachment. She did that multiple times but it did not work.
Also, another said he submitted, but there is no record at all.

We are wondering there is some issue with the system, since the number of papers we receive this year is also fewer than we usually had.

Please help us.
Posts: 1
Joined: Wed Jan 22, 2014 2:03 pm

Re: Paper submission failure

Postby JasonNugent » Thu Jan 23, 2014 8:57 am

Hi straw,

My advice would be to look at your server error logs, or ask the authors to submit a new submission and carefully log the time and date so you can check to see what might be happening. Have there been any recent changes to the server? A PHP upgrade, maybe?

Site Admin
Posts: 910
Joined: Tue Jan 10, 2006 6:20 am

Re: Paper submission failure

Postby nicholast » Fri Jan 31, 2014 12:47 pm

We have a similar problem. The user enters metadata and uploads the file, but OJS then takes them back to the submission start page and ignores the uploaded file. Any idea what could be happening? All was working fine until this event.
Posts: 1
Joined: Fri Jan 31, 2014 12:37 pm

Re: Paper submission failure

Postby asmecher » Fri Jan 31, 2014 4:25 pm

Hi nicholast,

Check your Apache configuration to see if your maximum POST size is set too small; check also the same setting in PHP and the PHP upload file size limit. Check also the file permissions in the file upload directory.

Alec Smecher
Public Knowledge Project Team
Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Return to OJS Technical Support

Who is online

Users browsing this forum: Bing [Bot] and 2 guests