Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
We have some issues with submitting a paper. There are two people notifying us errors.
One said she submitted her paper but we could not find the attachment. She did that multiple times but it did not work.
Also, another said he submitted, but there is no record at all.
We are wondering there is some issue with the system, since the number of papers we receive this year is also fewer than we usually had.
Please help us.
- Posts: 1
- Joined: Wed Jan 22, 2014 2:03 pm
My advice would be to look at your server error logs, or ask the authors to submit a new submission and carefully log the time and date so you can check to see what might be happening. Have there been any recent changes to the server? A PHP upgrade, maybe?
- Site Admin
- Posts: 910
- Joined: Tue Jan 10, 2006 6:20 am
We have a similar problem. The user enters metadata and uploads the file, but OJS then takes them back to the submission start page and ignores the uploaded file. Any idea what could be happening? All was working fine until this event.
- Posts: 1
- Joined: Fri Jan 31, 2014 12:37 pm
Check your Apache configuration to see if your maximum POST size is set too small; check also the same setting in PHP and the PHP upload file size limit. Check also the file permissions in the file upload directory.
Public Knowledge Project Team
- Posts: 10015
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OJS Technical Support
Who is online
Users browsing this forum: Bing [Bot] and 6 guests