OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki



Blank email on Abstract submission

Are you responsible for making OCS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, michael, John

Forum rules
What to do if you have a technical problem with OCS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.

Blank email on Abstract submission

Postby ihaladin » Fri Oct 04, 2013 7:16 am

Dear all,

I've been experiencing problems with mailing the Submission Acknowledgment e-mail.

When a user submits a new Abstract, instead of Acknowledgment email (from the template), he gets a blank email with conference footer and "[conference_name]Array" as a subject.

I have two conferences running in the system now (each with one scheduled conference). I have to point out that emails worked fine for the first conference in the system, but it stopped working either after an upgrade from OCS 2.3.3-1 to 2.3.5 (via patch) or when i recently created a new conference in the system (i don't know which event triggered it since I didn't check the email function in between them).
Also, when sending other e-mails the system works fine (password resets, new user notifications etc.)
Website is: http://master.grad.hr/cetra/ocs

I found a bug fix for OJS for an identical problem here: http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=7763
Tried to apply it to OCS, but it didn't work. :(

I would very much appreciate your help!

Ivo

Best regards,

Ivo
ihaladin
 
Posts: 7
Joined: Wed Mar 02, 2011 1:42 am
Location: Zagreb

Re: Blank email on Abstract submission

Postby asmecher » Fri Oct 04, 2013 10:49 am

Hi Ivo,

This is fixed in http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=8119.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm

Re: Blank email on Abstract submission

Postby ihaladin » Mon Oct 07, 2013 1:09 am

Thank you Alec for the reply!

It fixed the problem.

Bye!
ihaladin
 
Posts: 7
Joined: Wed Mar 02, 2011 1:42 am
Location: Zagreb

Re: Blank email on Abstract submission

Postby ihaladin » Wed Dec 11, 2013 8:35 am

Hi!

I have noticed that I still get empty emails whenever a notification is sent (IE notification on change of metadata, or notification on new submission).
Notifications are displayed nicely within the OCS, but I only get empty emails with "Array" in the subject by email.

I tried to alter the NotificationDAO.inc.php according to http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=7763 without any luck.

Best regards,

Ivo
ihaladin
 
Posts: 7
Joined: Wed Mar 02, 2011 1:42 am
Location: Zagreb

Re: Blank email on Abstract submission

Postby asmecher » Wed Dec 11, 2013 10:49 am

Hi Ivo,

Have you looked at http://pkp.sfu.ca/wiki/index.php/OCS_2.3.5_Recommended_Patches? Bug #8119 looks relevant and is listed above; it's not clear from your post whether you patched that.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm

Re: Blank email on Abstract submission

Postby ihaladin » Fri Dec 13, 2013 2:30 am

asmecher wrote:Hi Ivo,

Have you looked at http://pkp.sfu.ca/wiki/index.php/OCS_2.3.5_Recommended_Patches? Bug #8119 looks relevant and is listed above; it's not clear from your post whether you patched that.

Regards,
Alec Smecher
Public Knowledge Project Team


Hi Alec,

yes, I have patchet against bug #8119 as you recommended before, and it fixed the e-mail notifications to authors.
However, if I turn on email notifications for my account (in Notification Settings: Submission Events, Reviewing Events, etc.) I get blank e-mails.
Director - Author communication works well, only the notifications are the problem at this time.

Best regards,

Ivo
ihaladin
 
Posts: 7
Joined: Wed Mar 02, 2011 1:42 am
Location: Zagreb

Re: Blank email on Abstract submission

Postby asmecher » Mon Dec 16, 2013 11:30 am

Hi Ivo,

Can you try also applying http://pkp.sfu.ca/bugzilla/attachment.cgi?id=3980&action=diff and report back here?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm


Return to OCS Technical Support

Who is online

Users browsing this forum: No registered users and 2 guests