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problem submitting a review

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problem submitting a review

Postby jpowell » Thu Oct 24, 2013 12:39 pm

We are having an intermittent problem submitting reviews. Sometimes there is no problem, but two different people on two different manuscripts both yesterday and today got the never-ending spinning wheel at Step 3 after clicking Submit. We have not been able to isolate any reason for this. During the same time period we successfully submitted other test reviews. Any ideas?
Thanks,
Judy
jpowell
 
Posts: 69
Joined: Wed Feb 03, 2010 3:44 pm

Re: problem submitting a review

Postby asmecher » Thu Oct 24, 2013 1:39 pm

Hi Judy,

An endless spinner usually indicates a PHP error on the server side; check your error logs for a specific message and post it here.

Regards,
Alec Smecher
Public Knowledge Project Team
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Posts: 8673
Joined: Wed Aug 10, 2005 12:56 pm

Re: problem submitting a review

Postby jpowell » Fri Oct 25, 2013 2:17 pm

Does this help?

[Thu Oct 24 09:37:06 2013] [error] [client 10.70.133.250] File does not exist: /var/www/favicon.ico
[Thu Oct 24 09:37:10 2013] [error] [client 10.70.133.250] File does not exist: /var/www/favicon.ico
[Thu Oct 24 09:44:09 2013] [error] [client 10.70.133.250] OJS SMTPMailer: Did not receive expected 354, referer: http://136.159.200.88/omp/index.php/uof ... ographId=9
[Thu Oct 24 09:47:27 2013] [error] [client 10.70.133.250] omp has produced an error\n Message: CAUGHT EXCEPTION: Object of class Notification could not be converted to string\n In file: /var/www/omp/classes/notification/NotificationManager.inc.php\n At line: 141\n Stacktrace: \n Server info:\n OS: Linux\n PHP Version: 5.3.10-1ubuntu3.6\n Apache Version: Apache/2.2.22 (Ubuntu)\n DB Driver: postgres\n DB server version: PostgreSQL 9.1.9 on x86_64-unknown-linux-gnu, compiled by gcc (Ubuntu/Linaro 4.6.3-1ubuntu5) 4.6.3, 64-bit, referer:
http://136.159.200.88/omp/index.php/uof ... ographId=9
[Thu Oct 24 09:47:27 2013] [error] [client 10.70.133.250] NOTICE: Object of class Notification to string conversion (/var/www/omp/classes/notification/NotificationManager.inc.php:141), referer:
jpowell
 
Posts: 69
Joined: Wed Feb 03, 2010 3:44 pm

Re: problem submitting a review

Postby asmecher » Fri Oct 25, 2013 3:18 pm

Hi Judy,

Yes, that does help. I've added a patch that should address this -- see bug #8458 at http://pkp.sfu.ca/wiki/index.php?title=OMP_1.0_Recommended_Patches. If you need help applying patches (i.e. nobody on your end is available to do it), please contact me. If (after applying the patch) you're still seeing trouble submitting reviews, check the error log again to see if something different is there and report back here.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8673
Joined: Wed Aug 10, 2005 12:56 pm

Re: problem submitting a review

Postby jpowell » Mon Oct 28, 2013 1:12 pm

Thanks Alec, unfortunately this did not solve the problem. Here's what the error log said this time:

[Mon Oct 28 09:45:49 2013] [error] [client 10.70.133.250] omp has produced an error\n Message: CAUGHT EXCEPTION: Object of class Notification could not be converted to string\n In file: /var/www/omp/classes/notification/NotificationManager.inc.php\n At line: 141\n Stacktrace: \n Server info:\n OS: Linux\n PHP Version: 5.3.10-1ubuntu3.8\n Apache Version: Apache/2.2.22 (Ubuntu)\n DB Driver: postgres\n DB server version: PostgreSQL 9.1.10 on x86_64-unknown-linux-gnu, compiled by gcc (Ubuntu/Linaro 4.6.3-1ubuntu5) 4.6.3, 64-bit, referer: http://136.159.200.88/omp/index.php/uof ... bmission/9
[Mon Oct 28 09:45:49 2013] [error] [client 10.70.133.250] NOTICE: Object of class Notification to string conversion (/var/www/omp/classes/notification/NotificationManager.inc.php:141), referer: http://136.159.200.88/omp/index.php/uof ... bmission/9
[Mon Oct 28 09:45:49 2013] [error] [client 10.70.133.250] NOTICE: Undefined variable: Object (/var/www/omp/classes/notification/NotificationManager.inc.php:141), referer: http://136.159.200.88/omp/index.php/uof ... bmission/9
[Mon Oct 28 09:45:49 2013] [error] [client 10.70.133.250] PHP Fatal error: Call to a member function getAssocId() on a non-object in /var/www/omp/classes/notification/NotificationManager.inc.php on line 141, referer: http://136.159.200.88/omp/index.php/uof ... bmission/9
jpowell
 
Posts: 69
Joined: Wed Feb 03, 2010 3:44 pm

Re: problem submitting a review

Postby asmecher » Mon Oct 28, 2013 1:37 pm

Hi Judy,

Hmm, are you sure the patch applied properly? What do you see in line 141 of classes/notification/NotificationManager.inc.php?

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8673
Joined: Wed Aug 10, 2005 12:56 pm

Re: problem submitting a review

Postby jpowell » Tue Oct 29, 2013 2:58 pm

Hi Alec. I was able to get someone to apply the patch again and this time it worked!
Thanks very much.
Judy
jpowell
 
Posts: 69
Joined: Wed Feb 03, 2010 3:44 pm


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