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Sample e-mail

Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher

Forum rules
What to do if you have a technical problem with OJS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

Sample e-mail

Postby Sherman » Wed Nov 01, 2006 9:14 pm

I just got an automated notice without anything in the From: field, so I thought I'd paste it in here as an example, to see if that might help:
[code]
From:
Sent: Wednesday, November 01, 2006 9:27 PM
To: Sherman Dorn
Subject: School Size, Student Achievement, and the “Power Rating

=?UTF-8?B?4oCdIG9mIFBvdmVydHk6ICBTdWJzdGFudGl2ZSBGaW5kaW5nIG9yIFN0YXRp?= =?UTF-8?B?c3RpY2FsIEFydGlmYWN0Pw==?=
Content-Type: text/plain; charset="utf-8"
X-Mailer: Open Journal Systems v2
X-Originating-IP: 68.238.61.183
From: Theodore Coladarci <coladarci@umit.maine.edu>

Sherman Dorn:

Theodore Coladarci has added a comment to the submission, "School Size, Student Achievement, and the “Power Ratingâ€Â
Sherman
 
Posts: 60
Joined: Sat Dec 10, 2005 8:18 pm
Location: Tampa, FL

Postby asmecher » Thu Nov 02, 2006 1:40 am

Hi Sherman,

Try the patch at http://lib-pkp.lib.sfu.ca/bugzilla/show_bug.cgi?id=2456 and let me know if this solves the problem.

Regards,
Alec Smecher
Open Journal Systems Team
asmecher
 
Posts: 8869
Joined: Wed Aug 10, 2005 12:56 pm


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