Are you responsible for making OMP work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, michael, asmecher
What to do if you have a technical problem with OMP:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OMP Discussion
subforum; if you have a development question, try the OMP Development
Hi, new user of OMP here.
got a problem with files not being shown once uploaded.
I have tried various file types but even though the file looks to be successfully uploaded, it does not show up in any other stage of the process.
As well as this - more than a few times I've just had the 'loading' circle animation where the upload option should be.
See screens attached. This is getting very frustrating, is there anything I'm doing wrong or need to change?
Many thanks in advance
- Posts: 1
- Joined: Sat Jul 20, 2013 6:59 am
In both cases, this is likely related to an AJAX request that's not responding with valid content -- likely because of a PHP error on the server side leading to a problem parsing the returned JSON message. (If that's Greek, don't worry.) I'd suggest looking on your server log to see if you can find the error message there; alternately, you could use browser developer tools like Firebug for Firefox to inspect the specific response. Let me know which avenue and I'll try to walk you through it.
Public Knowledge Project Team
- Posts: 8470
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OMP Technical Support
Who is online
Users browsing this forum: No registered users and 0 guests