After some months of proper working, emails are not sent out from the journal.
We are using the default email settings (mail(), not smtp), and the email log is correct within the system. No error message is shown. But the emails never reach the recipients. It was working ok until some days ago. We didn't change anything in the config.inc.php regarding email settings.
We did change the database password and added a second admin user, who is the main one now.
Any idea of where the problem could be?
Thank you very much
email log ok but emails not sent
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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email log ok but emails not sent
by inesgj » Fri Feb 01, 2013 1:57 am
- inesgj
- Posts: 6
- Joined: Tue Aug 28, 2012 9:38 am
Re: email log ok but emails not sent
by asmecher » Fri Feb 01, 2013 9:04 am
Hi inesgj,
I'd suggest attempting to send yourself an email and checking whether the email comes through (or gets trapped in a spam filter). Each mail service will have its own quirks and policies (e.g. some may have pickier spam filters than others) but that will at least confirm that your mail delivery configuration is sound. Then do some reading on Sender Policy Framework and consider trying the patch at http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=8085. More and more mail servers are starting to use this and it limits what kinds of email OJS can send.
Regards,
Alec Smecher
Public Knowledge Project Team
I'd suggest attempting to send yourself an email and checking whether the email comes through (or gets trapped in a spam filter). Each mail service will have its own quirks and policies (e.g. some may have pickier spam filters than others) but that will at least confirm that your mail delivery configuration is sound. Then do some reading on Sender Policy Framework and consider trying the patch at http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=8085. More and more mail servers are starting to use this and it limits what kinds of email OJS can send.
Regards,
Alec Smecher
Public Knowledge Project Team
- asmecher
- Posts: 5925
- Joined: Wed Aug 10, 2005 12:56 pm
Re: email log ok but emails not sent
by inesgj » Fri Feb 01, 2013 11:38 am
Thank you Alec
I had checked that it was not a spam problem; emails are not received (I have confirmed that with different users and different emails: institutional accounts, yahoo, gmail, the one provided by our server, ...).
I will check the patch, but I don't think it will solve the problem. I know it is very strange because it worked very well before, and even now the email log is correct in each submission history, but the emails don't get out. Any idea?
Thank you very much for your help
I had checked that it was not a spam problem; emails are not received (I have confirmed that with different users and different emails: institutional accounts, yahoo, gmail, the one provided by our server, ...).
I will check the patch, but I don't think it will solve the problem. I know it is very strange because it worked very well before, and even now the email log is correct in each submission history, but the emails don't get out. Any idea?
Thank you very much for your help
- inesgj
- Posts: 6
- Joined: Tue Aug 28, 2012 9:38 am
Re: email log ok but emails not sent
by asmecher » Fri Feb 01, 2013 12:17 pm
Hi inesgj,
If you have access to the server's mail delivery logs, that would be a good place to look. The mail delivery agent may be accepting the messages for delivery from OJS and then binning them for some reason; in that case OJS will log them as sent even though they won't be received.
Regards,
Alec Smecher
Public Knowledge Project Team
If you have access to the server's mail delivery logs, that would be a good place to look. The mail delivery agent may be accepting the messages for delivery from OJS and then binning them for some reason; in that case OJS will log them as sent even though they won't be received.
Regards,
Alec Smecher
Public Knowledge Project Team
- asmecher
- Posts: 5925
- Joined: Wed Aug 10, 2005 12:56 pm
Re: email log ok but emails not sent
by inesgj » Mon Feb 04, 2013 3:28 am
Thank you Alec
you were right, the emails were blocked by the server, now it is ok, thank you very much
Cordially
Inés
you were right, the emails were blocked by the server, now it is ok, thank you very much
Cordially
Inés
- inesgj
- Posts: 6
- Joined: Tue Aug 28, 2012 9:38 am
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