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Submission acknowledgement email

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Submission acknowledgement email

Postby zmand » Fri Nov 23, 2012 12:35 pm

The submission acknowledgement email template has the Sender field empty. As a result, the email sent to the author after article submission does not look professional. Can the sender field in the email template be edited and changed to include for example Editor as a sender?
And another question related to submission acknowledgement email is: the subjet line of this email contains square brackets at the beginning. Could they be removed?
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Joined: Sat Feb 18, 2012 12:39 pm

Re: Submission acknowledgement email

Postby vgabler » Thu Jan 17, 2013 1:12 pm


The prepared e-mail template for the submission acknowledgment e-mail is set up so that the subject line begins with the journal's initials inside of the brackets. To my knowledge there is no way to change this. The remainder of the subject line is able to be edited in the prepared e-mails section of the journal management pages.

The sender field is populated with the journal's principal contact as it is entered in Step 1 of the Setup in the Journal Management pages. So, any change to what is entered as the principal contact will also change who is listed as the "sender" of the submission acknowledgment.

All best,
Vanessa Gabler
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Joined: Thu Feb 18, 2010 1:22 pm

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