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Supplementary Files Not Accesible Through Reader Tool

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

Supplementary Files Not Accesible Through Reader Tool

Postby thebigaym » Tue Dec 11, 2012 9:36 am

http://jima.imana.org/article/view/8069

If you click on Indexing Metadata, you can access the four supplementary files we have for this article.

If you click on Supplementary files reading tool, only one is accessible.

pls advise
thebigaym
 
Posts: 45
Joined: Thu Apr 09, 2009 8:25 am

Re: Supplementary Files Not Accesible Through Reader Tool

Postby vgabler » Wed Dec 19, 2012 9:23 am

Hi,

We have a Web Developer currently looking into this issue and will get back to you as soon as we are able to determine a solution. We will be sure to contact you should we require further information to resolve this.

All best,
Vanessa Gabler
vgabler
 
Posts: 92
Joined: Thu Feb 18, 2010 1:22 pm

Re: Supplementary Files Not Accesible Through Reader Tool

Postby vgabler » Wed Dec 19, 2012 1:34 pm

Hi, All,

This issue has been resolved for your journal by upgrading the version of OJS your installation is running. (The University Library System, University of Pittsburgh runs the Scholarly Exchange installation of OJS your journal is using, so we were able to do this for you.)

All best,
Vanessa Gabler
vgabler
 
Posts: 92
Joined: Thu Feb 18, 2010 1:22 pm


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