Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
Sorry if this has been discussed before, but I can't find anything that specifically addresses it...
When sending emails from within our journal system, if the user sending the email is registered with an institutional email address, the email is sent without a problem; if the user is registered with a Gmail, Hotmail, etc. type of account, the email is not being sent / not being received. I'm guessing this could be a server issue, but not sure, and I'm pretty clueless on this kind of stuff at the moment!
- Posts: 3
- Joined: Thu Nov 15, 2012 6:05 pm
No problem, this is a good question. It's come up before. It has to do with the fact that many domains like GMail or Hotmail have what are called "SPF" records in their DNS. This is to prevent email spoofing and many spam filters check to see if the incoming message is being delivered from a server that falls in the range specified in the SPF record. The problem with OJS is that you (and others) are obviously not on the GMail network, and when you send email which uses a return email address from someone on a gmail.com or hotmail.com address, the spam filters on the recipient end will obviously pick up on this.
We're looking at ways to deal with this. For people who control their own domains, the solution is to include the IP address of the OJS sender in their SPF record. For folks with Gmail accounts, OJS needs to do something different. This will probably mean a tweak of the way mail headers are written in upcoming versions (perhaps a 'on behalf of' or setting a reply-to header instead). We're thinking about it.
In the meantime, have a look at docs/FAQ (the file bundled with OJS) and the allow_envelope_sender config.inc.php setting, which may help. Its the first question in the Advanced OJS Configuration part of the document.
- Site Admin
- Posts: 862
- Joined: Tue Jan 10, 2006 6:20 am
Return to OJS Technical Support
Who is online
Users browsing this forum: No registered users and 2 guests