We have our first stage review reminder period (ie the period following the sending of the initial review request by an Editor) set at 7 days. Recently, a couple of potential reviewers, who had responded to the request by sending an query to the Editor outside of the system, have been annoyed to receive an Automated Review Reminder. In their eyes they had responded, although the only person who knew this was the particular Editor, as it was not logged on the system, and they were .
Trying to prevent reviewers from feeling harassed would be a good idea, but as our system stands at present, I can't see that there is any way to suppress an automated reminder for a particular reviewer is there? I certainly don't want to disturb the basic system of Automated Reminders, which it took us so long to get working properly!
As a supplementary point, the Automated email goes out with the name of our overall Editor added in at the bottom - (as Principal Contact). This also confuses authors, as of course the initial email to them came from the particular editor dealing with that paper. Is there any way of automatically inserting the same editorial name please?
Thanks as ever,