Hi,
We have problem uploading a .mov file. The only error message displayed is "Contact the administrator of the system". Is this an OJS 2.3 configuratioproblem or Debian Linux problem? I have increased the file upload values on /etc/.../php.ini and no luck. I need help.
Thanks
Obi
problem uploading .mov file
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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problem uploading .mov file
by obi » Thu Oct 11, 2012 3:07 pm
- obi
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- Joined: Wed Jun 09, 2004 5:56 am
Re: problem uploading .mov file
by JasonNugent » Thu Oct 11, 2012 4:38 pm
Hi Obi,
How big is the file?
There are two php.ini directives that need to change. There is one for max file size for uploads, and you also need to increase the one for max size for POST requests. It should be larger than the one for max file uploads (since there may be other bits sent along by the form).
Regards,
Jason
How big is the file?
There are two php.ini directives that need to change. There is one for max file size for uploads, and you also need to increase the one for max size for POST requests. It should be larger than the one for max file uploads (since there may be other bits sent along by the form).
Regards,
Jason
Software Developer, Public Knowledge Project
- JasonNugent
- Posts: 502
- Joined: Tue Jan 10, 2006 6:20 am
Re: problem uploading .mov file
by obi » Fri Oct 12, 2012 1:59 am
Hi,
I have earlier increased both of them twice the size of the .mov file and it did not help out.
Thanks
Obi
I have earlier increased both of them twice the size of the .mov file and it did not help out.
Thanks
Obi
- obi
- Posts: 39
- Joined: Wed Jun 09, 2004 5:56 am
Re: problem uploading .mov file
by JasonNugent » Fri Oct 12, 2012 4:29 am
Hi Obi,
Did you restart Apache after making the change? Also, can you upload other files?
Regards,
Jason
Did you restart Apache after making the change? Also, can you upload other files?
Regards,
Jason
Software Developer, Public Knowledge Project
- JasonNugent
- Posts: 502
- Joined: Tue Jan 10, 2006 6:20 am
Re: problem uploading .mov file
by obi » Tue Oct 16, 2012 1:01 am
Hi,
I discovered that the problem was because all the .mov files (Apple QuickTime) were unoptimized. They are OK now.
Regards
Obi
I discovered that the problem was because all the .mov files (Apple QuickTime) were unoptimized. They are OK now.
Regards
Obi
- obi
- Posts: 39
- Joined: Wed Jun 09, 2004 5:56 am
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