Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
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What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
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3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
Dear support team,
After upgrading OJS 126.96.36.199 to 188.8.131.52, and updating the database according to your instructions under /upgrade URL; everything seems to work normally except when i try to open submitted files. The path seems to be correct, the files are in the server under the correct folders but the links appear to be pointing somewhere else.
For example, when i login using an editor account I'm not being able to open the documents that were submitted for review. If i click on a file link it just reloads the page or points to the details page.
I can give you the server's FTP and the admin account details if you consider that my explanation wasn't clear enough or you need to have a close look to the problem.
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