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OJS Author Login

Are you an Editor, Author, or Journal Manager in need of help? Want to talk to us about workflow issues? This is your forum.

Moderators: jmacgreg, michael, vgabler, John

Forum rules
This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

OJS Author Login

Postby malosco » Tue Sep 04, 2012 2:23 pm

Hello

I am a managing editor of the International of Aging and Human Development and we recently switched to OJS. However, authors trying to submit to the journal are having difficulty registering. For instance, they register but then when they go to log on they receive this message: our account has been disabled for the following reason: Your email address has not been validated. Please check your email and follow the provided instructions. If you have not received an email, you may need to contact the site administrator for assistance.

It appears that an email should be sent to them once they register where they activate their account, but the automated email that is sent out does not contain such instructions.

Does anyone know how to fix this problem?

Thank you.
malosco
 
Posts: 3
Joined: Tue Sep 04, 2012 2:19 pm

Re: OJS Author Login

Postby asmecher » Tue Sep 04, 2012 3:08 pm

Hi Malosco,

Please don't cross-post; someone will follow up on this at http://pkp.sfu.ca/support/forum/viewtopic.php?f=2&t=9016.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 8307
Joined: Wed Aug 10, 2005 12:56 pm


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