OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki



Fail to change password after reseting it

Are you responsible for making OCS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, michael, John

Forum rules
What to do if you have a technical problem with OCS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved. Please note that this FAQ is OJS-centric, but most issues are applicable to both platforms.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OCS Conference Support and Discussion subforum; if you have a development question, try the OCS Development subforum.

Fail to change password after reseting it

Postby mendesrocha » Mon Apr 09, 2012 6:21 am

Hello!

I am working on a OCS 2.3.3.1. Server is running PHP 4.4.9 and MySQL 5.1.61 - I had to change the php version from 5.3 to 4.4.9, because pages was not loading with the former.

The problem is that users doesn't succeed on changing the reset password. They receive the new password, they can log in with the new password, but they can't change the password in the next step. It seems that OCS does not recognize the new password as the actual password.

If you would like to try, the site address is http://www.anppom.com.br/congressos

Thanks in advance for your help.
-
Renato
mendesrocha
 
Posts: 171
Joined: Mon Nov 05, 2007 11:10 am
Location: Brazil

Re: Fail to change password after reseting it

Postby jmacgreg » Sun Apr 22, 2012 11:27 pm

Hi Renato,

Apologies for the delay in getting back to you. I'm wondering -- have you set a primary contact for your conference (in Scheduled Conference Setup Step 1.3)? This may possibly be a variant of OJS bug http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=4113. I can't seem to replicate this with the most recent OCS release, but I can't find anything else in Bugzilla.

Cheers,
James
jmacgreg
 
Posts: 4190
Joined: Tue Feb 14, 2006 10:50 am

Re: Fail to change password after reseting it

Postby mendesrocha » Mon Apr 23, 2012 4:52 am

Hi James,

Thanks for your answer.

Both support and primary contact e-mail's are configured in scheduled conference setup step 1.3.

Now, I noticed that when user request a new password it is redirect to a blank page after inserting the e-mail in the request page.
mendesrocha
 
Posts: 171
Joined: Mon Nov 05, 2007 11:10 am
Location: Brazil

"Not found" error page

Postby mendesrocha » Thu Jun 28, 2012 1:26 pm

Hi!

Through viewtopic.php?f=8&t=920&start=30#p34057 I solved a problem, but today I found another. It is related to password recovering in OCS 2.3.5 (PHP 5.2.17 and MySql 5.1.54). I noticed that If recover the older PKPLoginHandler.inc.php this issue I relate now is fade away.

There was an error when users requested a new password.

Code: Select all
Fatal error: Call to undefined method Request::setFrom() in ..ocs/pages/login/LoginHandler.inc.php on line 111


So I updated LoginHandler.inc.php to Github version and this error was ruled out. First reset e-mail was properly sent.

But, when I click on the e-mailed link to reset password

Code: Select all
../index.php/index/login/resetPassword/mendesrocha/313e41


It directs me to a "404 Not found" error page. I even tried with this different address

Code: Select all
../index.php/index/login/login/resetPassword/mendesrocha/313e41


And I got the following error.

Code: Select all
Fatal error: Call to undefined method UserDAO::getByUsername() in ..ocs/lib/pkp/pages/login/PKPLoginHandler.inc.php on line 231
.

Do you know what might be happening?

Thanks in advance.
mendesrocha
 
Posts: 171
Joined: Mon Nov 05, 2007 11:10 am
Location: Brazil


Return to OCS Technical Support

Who is online

Users browsing this forum: Yahoo [Bot] and 3 guests