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Changing User E-Mail Address

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This forum is meant for general questions about the usability of OJS from an everyday user's perspective: journal managers, authors, and editors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OJS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OJS:

1. Read the documentation. We've written documentation to cover from OJS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OJS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OJS Technical Support subforum; if you have a development question, try the OJS Development subforum.

Changing User E-Mail Address

Postby thebigaym » Thu Apr 12, 2012 4:43 am

As journal manager, I find myself spending a lot of time assisting authors and reviewers logging into OJS.

One author created three different user IDs with 3 different e-mail addresses. After being unable to submit her manuscript, she asked me to submit the manuscript on her behalf. I chose one of her user IDs and, as Journal Manager, logged in as that User and submitted the manuscript.

I then discovered she created the multiple user IDs. I asked her to choose a user ID and e-mail address and then I could remove the other user IDs.

The account that we're keeping has a different e-mail address than the one she wants to use. When I tried to change the e-mail address, OJS told me I could not change the e-mail address to an address which another user in the system was using. When I removed the other User IDs with that e-mail address, I still get the error

The selected email address is already in use by another user.

Any suggestions?
Posts: 46
Joined: Thu Apr 09, 2009 8:25 am

Re: Changing User E-Mail Address

Postby thebigaym » Thu Apr 12, 2012 4:55 am

And I only saw the merge user function after I disabled the other 2 user IDs. Alas.
Posts: 46
Joined: Thu Apr 09, 2009 8:25 am

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