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User gets logged off spontaneously

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User gets logged off spontaneously

Postby alanmarch » Fri Mar 02, 2012 6:42 am

Hi. I have a user reporting he gets logged out spontaneously every now and then. I guess the problems related to the fact that the user is in Argentina and the system is hosted in the US, and it's a timeout or network problem. Is there any way of preventing this to happen (extending timeout periods or overcoming network interruptions or whichever the cause)?

Many thanks and congrats to the developers of this fine software.

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Joined: Fri Mar 02, 2012 6:32 am

Re: User gets logged off spontaneously

Postby asmecher » Fri Mar 02, 2012 11:26 am

Hi AM,

Have you tried disabling the session_check_ip option in config.inc.php, if it's not already disabled? If he's behind a proxy bank, he may appear to occasionaly change IP address to an outside observer.

Alec Smecher
Public Knowledge Project Team
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Joined: Wed Aug 10, 2005 12:56 pm

Re: User gets logged off spontaneously

Postby alanmarch » Fri Mar 16, 2012 12:05 pm

I let some time pass and the problem seems to be limited to one user in one particular place (not dependent on his machine but rather on the local network into which he is connected). I followed your advice but it didn't seem to fix the problem. Anyway....it is only limited to one user and he still can connect from other places, so I can bear with the problem for now ;-). I'll keep trying to trace the problem and will get back to you should I notice anything pertinent to the problem.

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Joined: Fri Mar 02, 2012 6:32 am

Re: User gets logged off spontaneously

Postby tshore » Tue Apr 07, 2015 8:00 pm

I was surprised that this issue just came up for me this year. I followed Alec's suggestion and it seems to have fixed the problem.
Posts: 266
Joined: Fri Nov 18, 2005 12:48 pm
Location: Hamilton, Ontario

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