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Conference Manager: Button 'Send Email' not working properly

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Conference Manager: Button 'Send Email' not working properly

Postby trudie » Thu Aug 25, 2011 1:58 am

OCS version

Steps followed to replicate problem:
Conference Manager > Under Roles
Select Authors > click on button 'select all'
click on button 'send email' > email template with addresses being 'bcc' appears
- no information is in the 'To:' field

Group that was emailed: 25 authors at a time.

Tested the system by:
1. Sending only to Bcc authors, no information within the 'To:' field >> email did not arrived
2. Sending with a To: field >> email was only sent to the To address
3. Retyped the Bcc addresses >> email was sent to the Bcc entries.

System is importing the email addresses in the Bcc fields, but when sending the email->> send email >> the system doesn't recognise the addresses and ignores them entirely.

Is this a bug? I would appreciate any feedback in this regard.
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Joined: Fri Jan 12, 2007 5:31 am

Re: Conference Manager: Button 'Send Email' not working properly

Postby JasonNugent » Thu Aug 25, 2011 5:39 pm

Hi trudie,

It may not be a bug. What Mail transfer agent is your server using? Sendmail? postfix? something else? Some MTAs are picky about allowing the delivery of emails with no To: addresses in the header. This is the reason why a lot of folks who BCC many people often send themselves a copy in the To: field.

It may be a mail server setting that can be changed.


Site Admin
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Re: Conference Manager: Button 'Send Email' not working properly

Postby trudie » Tue Sep 06, 2011 2:55 am

Dear Jason,

Please see above point 2, we have tested the email with a To field which inturn only sent the email to TO: Our mail server is sendmail.

I therefor can confirm it not to be a mail server setting, is their anyway that you can test it from your end?
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Joined: Fri Jan 12, 2007 5:31 am

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