Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
As journal manager, I recently registered a new user as an editor and selected the randomly assigned password option for him, and the system-generated email that would provide him with his new username & password. He never got the email.
I modified his profile by entering a new email address and attempted to reset his password, using the new address. He didn't receive the second email either. Though I can communicate directly using both email addresses, apparently the ojs cannot. So he's in the system as a user but neither one of us knows what his password is. Can you help?
University of Windsor
- Posts: 7
- Joined: Thu Apr 20, 2006 11:41 am
Do any of the other email functions in OJS work? If not, you probably need to configure an email server; check config.inc.php under [smtp] for details.
As long as a user is created and the email address is filled in properly, the user should be able to reset his own password using the "forgotten email" link on the login page. (Of course, if email sending isn't configured properly, this won't work either.)
Open Journal Systems Team
- Posts: 9214
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OJS Technical Support
Who is online
Users browsing this forum: Bing [Bot], Yahoo [Bot] and 7 guests