OJS OCS OMP OHS

You are viewing the PKP Support Forum | PKP Home Wiki



Error in Send Reminder

Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.

Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher

Forum rules
What to do if you have a technical problem with OJS:

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

Error in Send Reminder

Postby msaghaei » Thu Apr 27, 2006 10:36 am

Dear Alec

I noticed that when we try to Send Reminder the initial send email screen will appear normally but after clicking the Send button the page turns and remains white. It seems that no email is sending. I can not remember that this function is working from the first or not. Other email functions seems to be normal. Please advice me.

Regards,

Mahmood
msaghaei
 
Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm

Postby asmecher » Thu Apr 27, 2006 11:04 am

Hi Mahmood,

Check your server log; usually when this happens there is a PHP error message providing more details. If so, post it here (assuming it doesn't reveal any private information) and I can investigate further.

Regards,
Alec Smecher
Open Journal Systems Team
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm

Postby msaghaei » Thu Apr 27, 2006 12:52 pm

How to obtain server log. Do you mean phpInfo?
msaghaei
 
Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm

Postby asmecher » Thu Apr 27, 2006 1:01 pm

Hi Mahmood,

No, this will probably be your Apache log; depending on what operating system you're using, it'll be in a location like "/var/log/apache/error.log". Alternately, you can add the following line near the top of your index.php:
Code: Select all
ini_set('display_errors', E_ALL);
This will cause PHP errors to be displayed on your browser (but you shouldn't leave this option enabled once you're finished debugging).

Regards,
Alec Smecher
Open Journal Systems Team
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm

Postby msaghaei » Thu Apr 27, 2006 11:58 pm

Hi Alec

Thank you for help. I inserted the ini_set statement and got the following error:
Code: Select all
Fatal error: Call to a member function on a non-object in /var/www/html/classes/submission/sectionEditor/SectionEditorAction.inc.php on line 378


Line 378 in my SectionEditorAction.inc.php is
Code: Select all
$email->addPrivateParam('ACCESS_KEY', $accessKeyManager->createKey('ReviewerContext', $reviewer->getUserId(), $reviewId, $keyLifetime));

Regards,
Mahmood
msaghaei
 
Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm

Postby asmecher » Fri Apr 28, 2006 10:49 am

Hi Mahmood,

See http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=2102 for information on this issue; it'll be corrected in the next release. There are instructions in the entry for correcting the bug.

Regards,
Alec Smecher
Open Journal Systems Team
Last edited by asmecher on Wed Dec 13, 2006 12:21 pm, edited 1 time in total.
asmecher
 
Posts: 7710
Joined: Wed Aug 10, 2005 12:56 pm

Postby msaghaei » Fri Apr 28, 2006 11:39 pm

Hi Alek

Thank you very much. It resolved.

Mahmood
msaghaei
 
Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm


Return to OJS Technical Support

Who is online

Users browsing this forum: No registered users and 3 guests