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Error in Send Reminder

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Error in Send Reminder

Postby msaghaei » Thu Apr 27, 2006 10:36 am

Dear Alec

I noticed that when we try to Send Reminder the initial send email screen will appear normally but after clicking the Send button the page turns and remains white. It seems that no email is sending. I can not remember that this function is working from the first or not. Other email functions seems to be normal. Please advice me.

Regards,

Mahmood
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Postby asmecher » Thu Apr 27, 2006 11:04 am

Hi Mahmood,

Check your server log; usually when this happens there is a PHP error message providing more details. If so, post it here (assuming it doesn't reveal any private information) and I can investigate further.

Regards,
Alec Smecher
Open Journal Systems Team
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Postby msaghaei » Thu Apr 27, 2006 12:52 pm

How to obtain server log. Do you mean phpInfo?
msaghaei
 
Posts: 119
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Postby asmecher » Thu Apr 27, 2006 1:01 pm

Hi Mahmood,

No, this will probably be your Apache log; depending on what operating system you're using, it'll be in a location like "/var/log/apache/error.log". Alternately, you can add the following line near the top of your index.php:
Code: Select all
ini_set('display_errors', E_ALL);
This will cause PHP errors to be displayed on your browser (but you shouldn't leave this option enabled once you're finished debugging).

Regards,
Alec Smecher
Open Journal Systems Team
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Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm

Postby msaghaei » Thu Apr 27, 2006 11:58 pm

Hi Alec

Thank you for help. I inserted the ini_set statement and got the following error:
Code: Select all
Fatal error: Call to a member function on a non-object in /var/www/html/classes/submission/sectionEditor/SectionEditorAction.inc.php on line 378


Line 378 in my SectionEditorAction.inc.php is
Code: Select all
$email->addPrivateParam('ACCESS_KEY', $accessKeyManager->createKey('ReviewerContext', $reviewer->getUserId(), $reviewId, $keyLifetime));

Regards,
Mahmood
msaghaei
 
Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm

Postby asmecher » Fri Apr 28, 2006 10:49 am

Hi Mahmood,

See http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=2102 for information on this issue; it'll be corrected in the next release. There are instructions in the entry for correcting the bug.

Regards,
Alec Smecher
Open Journal Systems Team
Last edited by asmecher on Wed Dec 13, 2006 12:21 pm, edited 1 time in total.
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Postby msaghaei » Fri Apr 28, 2006 11:39 pm

Hi Alek

Thank you very much. It resolved.

Mahmood
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Posts: 119
Joined: Sun Jan 08, 2006 1:01 pm


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