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Registration new user and the existing emails

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Registration new user and the existing emails

Postby Ajaks » Fri Mar 11, 2011 2:55 am

Dear,

I have removed all users form my website and I would like create new accounts for users using the email which I removed earlier. But I get the message that the email already exists. How can I remove the old accounts permanently. I use OJS 2.3.3
Any ideas how to do it?

Regards
Adam
Ajaks
 
Posts: 57
Joined: Thu Mar 10, 2011 4:35 am

Re: Registration new user and the existing emails

Postby jmacgreg » Fri Mar 11, 2011 1:14 pm

Hi Adam,

You probably only unenrolled the user from your journal, or disabled the user -- that won't actually remove their account from the system. To see how to do this, please read this FAQ entry.

Cheers,
James
jmacgreg
 
Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am

Re: Registration new user and the existing emails

Postby Ajaks » Fri Mar 11, 2011 2:43 pm

Hi James,

many thanks for your assistance. Firstly, I have removed the users. Secondly, I merged the existing two users but the problem returns. I get the message that the username or email already exists.
After reading FAQ I see that at first I should merge the users and then remove them. But what should I do when I changed the order of activities?

Regards
Adam
Ajaks
 
Posts: 57
Joined: Thu Mar 10, 2011 4:35 am

Re: Registration new user and the existing emails

Postby jmacgreg » Fri Mar 11, 2011 3:15 pm

Hi Adam,

What are you trying to do, exactly? When you merge User A into User B, User A's email address should then be available to be used again. You don't need to do anything else to remove them.

Cheers,
James
jmacgreg
 
Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am

Re: Registration new user and the existing emails

Postby Ajaks » Fri Mar 11, 2011 3:38 pm

Hi James,

I cannot use the user's email who was removed from the system. I am sure that I have removed the users.

Regards
Adam
Ajaks
 
Posts: 57
Joined: Thu Mar 10, 2011 4:35 am

Re: Registration new user and the existing emails

Postby jmacgreg » Tue Mar 15, 2011 12:03 pm

Hi Adam,

Again, a message saying that the user's email is already in use indicates that the user was not merged -- try merging the user again, preferably via the Site Administration interface.

Cheers,
James
jmacgreg
 
Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am

Re: Registration new user and the existing emails

Postby Ajaks » Tue Mar 15, 2011 1:30 pm

Hi James,

thanks for reply. But what can I do if I have only the one user :? I have removed all users previously.

Have a nice day.

Adam
Ajaks
 
Posts: 57
Joined: Thu Mar 10, 2011 4:35 am

Re: Registration new user and the existing emails

Postby jmacgreg » Thu Mar 17, 2011 9:14 pm

Hi Adam,

Are you absolutely sure you merged all existing users? Log in as the Site Administrator, and click on the Administrator's Merge Users link -- it will show absolutely all users in the system, something that the Journal Manager's same link doesn't necessarily do.

Cheers,
James
jmacgreg
 
Posts: 4191
Joined: Tue Feb 14, 2006 10:50 am

Re: Registration new user and the existing emails

Postby Ajaks » Fri Mar 18, 2011 1:14 am

Hi James,

It works great. I am very sorry for my inattention :oops: Many thanks for your patience.

Kind regards
Adam
Ajaks
 
Posts: 57
Joined: Thu Mar 10, 2011 4:35 am


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