Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
We're currently using OJS 2.0.1 and someone has just alerted me to the fact that articles (PDF's) aren't opening when you click on the PDF links.
See http://ojs.lib.swin.edu.au/index.php/ej ... le/view/20
Does anyone know what the problem might be? I don't have any technical support here this week as everyone's on leave!
Thanks in advance,
- Posts: 18
- Joined: Thu Dec 09, 2004 9:31 pm
- Location: Swinburne University of Technology, Melbourne, Australia
It's working fine for me, which suggests that either the user's computer is the problem, or that it's an intermittent problem.
Intermittent problems with OJS usually come down to the server running out of memory; there's a limit in the system's php.ini configuration file that is often too low (8M). I'd suggest using 12M or 16M. If this is the problem, it'll be recorded in the system's log file.
Open Journal Systems Team
- Posts: 10015
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OJS Technical Support
Who is online
Users browsing this forum: No registered users and 2 guests