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Submission inReview blank!!!!

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.

Submission inReview blank!!!!

Postby cvveIT » Fri Nov 13, 2009 12:34 pm

I am having an issue with my OCS. Up until today it was working normal. My users recieved the following error starting today:

Fatal error: Allowed memory size of 16777216 bytes exhausted (tried to allocate 35 bytes) in /var/www/ocs/classes/core/ArrayItemIterator.inc.php on line 134

After searching for a solution, the solution I found was to increase the memory_limit option in the php.ini file. After doing so, the director/submissions/submissionsInReview page is now completely blank (there is no text, nothing). I reset the php.ini file back to the default (16M) and it still hasn't fixed itself. I have restart apache as well.


Any advice would be great. I am clueless on where to look next for this solution.

Note: I have 2 conferences on my site, this is only affecting the current conference. The old conference director page works normal.
cvveIT
 
Posts: 2
Joined: Fri Nov 13, 2009 12:04 pm

Re: Submission inReview blank!!!!

Postby jmacgreg » Tue Nov 17, 2009 12:20 pm

Hi cvveIT,

You may be running into a separate error with the blank page. I'd suggest retrying the increase of PHP's memory_limit, restarting the server, and then seeing if any error is reported to your Apache error log when you navigate to that page. Let us know what's reported.

Cheers,
James
jmacgreg
 
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Re: Submission inReview blank!!!!

Postby cvveIT » Tue Nov 17, 2009 12:34 pm

That is what I did to get the blank page.

Got the fatal error the first time, then I incraesed the memory limit, restarted server, and then got the blank page.


Ended up getting it working though, i think it was a fluke. For some reason, i reset everything back, tried the memory limit increase again, restarted, and it worked.

Thanks for the reply!
cvveIT
 
Posts: 2
Joined: Fri Nov 13, 2009 12:04 pm


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