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Blank screen display when clicking on author role by a user

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Blank screen display when clicking on author role by a user

Postby RickMath » Wed Oct 14, 2009 3:13 pm

I have had one user indicate that when he clicks on the Author role after logging in he gets a blank screen. When he refreshes the screen it displays OK. I suspect that this is not a problem with OCS but with his setup or his browser.

I would appreciate any advice and/or experience that others have had. I have not asked him what browser he is using. Could that be the problem.

I can as conference manager log in as him and everything works.

Sorry to ask such a trivial question. As a new user of OCS for our conference I am doing alot of hand holding. I do not mind that as I am learning more and more about OCS and OJS all the time. Last thing I want is to have people say this does not work.

As alway any tips I can distribute would be nice.

:D Rick
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Re: Blank screen display when clicking on author role by a user

Postby jmacgreg » Tue Oct 20, 2009 4:20 pm

Hi Rick,

Yes, check which browser he's using, and let us know. Also, if you could point to the OCS install where this is happening (either in-thread or via PM) I'd appreciate it -- I've been seeing a number of seemingly browser-related issues lately, and I'd appreciate the opportunity to debug.

Cheers,
James
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