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OCS emails and users SPAM filters

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.

OCS emails and users SPAM filters

Postby Swain0 » Tue Sep 08, 2009 3:29 am

Hello All

I work for a educational charity (http://www.data.org.uk) and we are looking to use both OCS and OJS for our future conference events and journal publications. I have experimented with OCS earlier this year (apologies, i am not sure of the exact version) and had a problem with the system's emails being intercepted by users SPAM filters. I hope this can be resolved as I think these systems would be great for us.

I realise this is a problem at the users end but I am wondering if anyone has experienced this and if there's a way to make the emails more SPAM filter friendly?

thanks for any assistance anybody can provide!!
Swain0
 
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Re: OCS emails and users SPAM filters

Postby jmacgreg » Wed Sep 09, 2009 9:03 am

Hi swain0,

We have heard reports of this very occasionally, and I'm afraid there's not a whole lot you can do except ask users to add a filter or otherwise check that the email doesn't end up in their Spam folder. One other thing you might want to try is editing any problem emails in the Prepared Emails section -- there may be specific words, depending on your journal/conference, that are triggering your users' spam filters.

Cheers,
James
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Re: OCS emails and users SPAM filters

Postby asmecher » Wed Sep 09, 2009 10:47 am

Hi Swain0,

Just to add to James' note above -- I'd suggest editing the templates that tend most to get filtered using the Journal Manager's "Prepared Emails" interface. I'd suggest making the templates as specific as possible, i.e. use your organization's name, as that will tend to trigger filters less than the general wording we ship with.

Regards,
Alec Smecher
Public Knowledge Project Team
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Re: OCS emails and users SPAM filters

Postby Swain0 » Thu Sep 10, 2009 1:37 am

Hi James and Alex

Thanks very much for the replies, I will taylor the templates to be as specific as possible! It's probably for the best that I'm not doing a porn conference or something, that would be problematic! :wink:

Thanks again for the help
Swain
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Posts: 3
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Re: OCS emails and users SPAM filters

Postby Swain0 » Thu Sep 10, 2009 1:37 am

Sorry, Alec not Alex! :oops:
Swain0
 
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