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Login problems using IE7

Are you a Director, Presenter, Reviewer or Conference Manager in need of help? Want to talk to us about workflow issues? This is your forum.

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Forum rules
This forum is meant for general questions about the usability of OCS from an everyday user's perspective: conference managers, presenters, and directors are welcome to post questions here, as are librarians and other support staff. We welcome general questions about the role of OCS and how the workflow works, as well as specific function- or user-related questions.

What to do if you have general, workflow or usability questions about OCS:

1. Read the documentation. We've written documentation to cover from OCS basics to system administration and code development, and we encourage you to read it.

2. take a look at the tutorials. We will continue to add tutorials covering OCS basics as time goes on.

3. Post a question. Questions are always welcome here, but if it's a technical question you should probably post to the OCS Technical Support subforum; if you have a development question, try the OCS Development subforum.

Login problems using IE7

Postby HeidiM » Fri Apr 17, 2009 5:25 am

Hi

One of our hosted conferences have some login problems when they use Internet Explorer 7, sometimes they just can't login to the system.
Does anyone have experiences with that and do you have some ideas on what is the matter? It is not possible to see a pattern in when the problems occur, they are unfortunately very periodic and are most widespread when using IE but sometimes also with Firefox.

Best regards
Heidi Drasbek Martinussen
System librarian
Technical University of Denmark
HeidiM
 
Posts: 1
Joined: Fri Apr 17, 2009 5:03 am

Re: Login problems using IE7

Postby asmecher » Fri Apr 17, 2009 10:00 am

Hi Heidi,

See http://pkp.sfu.ca/support/forum/viewtopic.php?f=8&t=4342.

Regards,
Alec Smecher
Public Knowledge Project Team
asmecher
 
Posts: 7683
Joined: Wed Aug 10, 2005 12:56 pm

Re: Login problems using IE7

Postby elbaek » Thu Jul 23, 2009 5:38 am

Hi,

I substituting Heidi while she's on holiday or should I say recovering from the PKP conference ;)

Anyhow, we tried the proposed sollution - but still get the same reports from our users. At the moment we have one live conference running on the system suggesting that user use the "forgot your password" service which apprently helps them login from Explorer (see the announcements). I my self have not been able to replicated the bug, which makes it really hard to fix. Hope that someone out there have experienced the same bug and found a better sollution.

Thanks,
Mikael K. Elbæk
Technical University of Denmark
elbaek
 
Posts: 13
Joined: Wed Jun 22, 2005 1:51 am
Location: Denmark


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