Hello,
I recently upgraded my OJS installation to 2.4.1 and on 1 or the 4 journals I have the request review email action does not work. When the journal manager clicks the email link after adding a reviewer, the server returns "The connection was reset. The connection to the server was reset while the page was loading." I have checked the REVIEW REQUEST prepared email template, and it seems to be fine. I even reset it to default, but that did not fix the issue.
Not sure what is causing the issue for this particular journal...all the other ones work fine.
Any help would be appreciated.
Best,
Gina
Gina M D'Allesandro
Review Request Email
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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Review Request Email
by ginad » Wed Jan 02, 2013 11:00 am
- ginad
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