Hello,
One of our editors accidentally marked the wrong submitted article as paid using the manual payment option, and we'd like to reverse or undo this.
How can we undo the payment in OJS?
Thanks,
--Alex
how to reverse a manual payment?
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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how to reverse a manual payment?
by achubaty » Mon Dec 03, 2012 11:57 am
- achubaty
- Posts: 5
- Joined: Thu Jun 28, 2012 3:40 pm
Re: how to reverse a manual payment?
by springday » Tue Dec 11, 2012 1:44 pm
Hi Alex,
I don't know if there's an undo function for article payments in OJS - the company I'm working for is not using OJS for collecting article submission fees. However, if you have access to the database behind OJS, you can check if you find the payment in question in the table "completed_payments". Make sure you have a backup of your database before you do any modifications. But if you have a backup, you could try to delete the one entry that was erroneously marked as being paid.
Best regards,
Kai Weber
I don't know if there's an undo function for article payments in OJS - the company I'm working for is not using OJS for collecting article submission fees. However, if you have access to the database behind OJS, you can check if you find the payment in question in the table "completed_payments". Make sure you have a backup of your database before you do any modifications. But if you have a backup, you could try to delete the one entry that was erroneously marked as being paid.
Best regards,
Kai Weber
- springday
- Posts: 99
- Joined: Wed Jul 25, 2012 2:56 pm
- Location: Munich, Germany
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