Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
One of our editors accidentally marked the wrong submitted article as paid using the manual payment option, and we'd like to reverse or undo this.
How can we undo the payment in OJS?
- Posts: 7
- Joined: Thu Jun 28, 2012 3:40 pm
I don't know if there's an undo function for article payments in OJS - the company I'm working for is not using OJS for collecting article submission fees. However, if you have access to the database behind OJS, you can check if you find the payment in question in the table "completed_payments". Make sure you have a backup of your database before you do any modifications. But if you have a backup, you could try to delete the one entry that was erroneously marked as being paid.
- Posts: 111
- Joined: Wed Jul 25, 2012 2:56 pm
- Location: Munich, Germany
Return to OJS Technical Support
Who is online
Users browsing this forum: Bing [Bot], Google [Bot] and 3 guests