Sorry if this has been discussed before, but I can't find anything that specifically addresses it...
When sending emails from within our journal system, if the user sending the email is registered with an institutional email address, the email is sent without a problem; if the user is registered with a Gmail, Hotmail, etc. type of account, the email is not being sent / not being received. I'm guessing this could be a server issue, but not sure, and I'm pretty clueless on this kind of stuff at the moment!
Emailing from within OJS
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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Emailing from within OJS
by electricman » Thu Nov 15, 2012 7:17 pm
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Re: Emailing from within OJS
by JasonNugent » Fri Nov 16, 2012 5:23 am
Hi electricman,
No problem, this is a good question. It's come up before. It has to do with the fact that many domains like GMail or Hotmail have what are called "SPF" records in their DNS. This is to prevent email spoofing and many spam filters check to see if the incoming message is being delivered from a server that falls in the range specified in the SPF record. The problem with OJS is that you (and others) are obviously not on the GMail network, and when you send email which uses a return email address from someone on a gmail.com or hotmail.com address, the spam filters on the recipient end will obviously pick up on this.
We're looking at ways to deal with this. For people who control their own domains, the solution is to include the IP address of the OJS sender in their SPF record. For folks with Gmail accounts, OJS needs to do something different. This will probably mean a tweak of the way mail headers are written in upcoming versions (perhaps a 'on behalf of' or setting a reply-to header instead). We're thinking about it.
In the meantime, have a look at docs/FAQ (the file bundled with OJS) and the allow_envelope_sender config.inc.php setting, which may help. Its the first question in the Advanced OJS Configuration part of the document.
Regards,
Jason
No problem, this is a good question. It's come up before. It has to do with the fact that many domains like GMail or Hotmail have what are called "SPF" records in their DNS. This is to prevent email spoofing and many spam filters check to see if the incoming message is being delivered from a server that falls in the range specified in the SPF record. The problem with OJS is that you (and others) are obviously not on the GMail network, and when you send email which uses a return email address from someone on a gmail.com or hotmail.com address, the spam filters on the recipient end will obviously pick up on this.
We're looking at ways to deal with this. For people who control their own domains, the solution is to include the IP address of the OJS sender in their SPF record. For folks with Gmail accounts, OJS needs to do something different. This will probably mean a tweak of the way mail headers are written in upcoming versions (perhaps a 'on behalf of' or setting a reply-to header instead). We're thinking about it.
In the meantime, have a look at docs/FAQ (the file bundled with OJS) and the allow_envelope_sender config.inc.php setting, which may help. Its the first question in the Advanced OJS Configuration part of the document.
Regards,
Jason
Software Developer, Public Knowledge Project
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