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our ojs website suddenly stoped working

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our ojs website suddenly stoped working

Postby michelleppp » Tue Jul 17, 2012 7:47 pm

Hi,

Our company's ojs website doesnt work anymore. The URL is: http://www.ppp.com.hk/ojs
Please check and let me know why.

Thank you so much,
Michelle

Email: michelle@ppp.com.hk
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Re: our ojs website suddenly stoped working

Postby ramon » Wed Jul 18, 2012 8:01 am

Hello Michelle,

First of all, your server is outputting o screen error messages that should be logged to file instead, as it's a production environment.
You are most probably running into a PHP 5.3 incompatibility issue with OJS 2.2.x.
You should upgrade to OJS 2.3.7.

_______________________________
Ramón Martins Sodoma da Fonseca
Analista em C&T
Coordenação de Tecnologias de Informação
Instituto Brasileiro de Informação em Ciência e Tecnologia - IBICT
Ministério da Ciência e Tecnologia - MCT
ramon
 
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Re: our ojs website suddenly stoped working

Postby michelleppp » Wed Jul 18, 2012 8:57 pm

Hi Ramon,

Thank you for your reply. But how can I update the system then?

Michelle
michelleppp
 
Posts: 3
Joined: Wed May 02, 2012 2:48 am

Re: our ojs website suddenly stoped working

Postby ramon » Thu Jul 19, 2012 10:08 am

Hello Michelle,

You should have no problems upgrading to OJS 2.3.7, if you follow the ojs/docs/UPGRADE document, as well as some tips here around the forum.
I would recommend running the upgrade via command-line, as it is more reliable.
But first, you need to check your server configuration to make sure that is the problem.
Contact the server administrator regarding this issue.
That person should know what to do to identify the source of the problem.

_______________________________
Ramón Martins Sodoma da Fonseca
Analista em C&T
Coordenação de Tecnologias de Informação
Instituto Brasileiro de Informação em Ciência e Tecnologia - IBICT
Ministério da Ciência e Tecnologia - MCT
ramon
 
Posts: 926
Joined: Wed Oct 15, 2003 6:15 am
Location: Brasí­lia/DF - Brasil


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