Error in Send Reminder

[msaghaei]

Dear Alec

I noticed that when we try to Send Reminder the initial send email screen will appear normally but after clicking the Send button the page turns and remains white. It seems that no email is sending. I can not remember that this function is working from the first or not. Other email functions seems to be normal. Please advice me.

Regards,

Mahmood

[asmecher]

Hi Mahmood,

Check your server log; usually when this happens there is a PHP error message providing more details. If so, post it here (assuming it doesn't reveal any private information) and I can investigate further.

Regards,
Alec Smecher
Open Journal Systems Team

[msaghaei]

How to obtain server log. Do you mean phpInfo?

[asmecher]

Hi Mahmood,

No, this will probably be your Apache log; depending on what operating system you're using, it'll be in a location like "/var/log/apache/error.log". Alternately, you can add the following line near the top of your index.php:

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ini_set('display_errors', E_ALL);

This will cause PHP errors to be displayed on your browser (but you shouldn't leave this option enabled once you're finished debugging).

Regards,
Alec Smecher
Open Journal Systems Team

[msaghaei]

Hi Alec

Thank you for help. I inserted the ini_set statement and got the following error:

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Fatal error: Call to a member function on a non-object in /var/www/html/classes/submission/sectionEditor/SectionEditorAction.inc.php on line 378


Line 378 in my SectionEditorAction.inc.php is

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$email->addPrivateParam('ACCESS_KEY', $accessKeyManager->createKey('ReviewerContext', $reviewer->getUserId(), $reviewId, $keyLifetime));


Regards,
Mahmood

[asmecher]

Hi Mahmood,

See http://pkp.sfu.ca/bugzilla/show_bug.cgi?id=2102 for information on this issue; it'll be corrected in the next release. There are instructions in the entry for correcting the bug.

Regards,
Alec Smecher
Open Journal Systems Team

[msaghaei]

Hi Alek

Thank you very much. It resolved.

Mahmood