We have an existing OJS installation that has been working perfectly for some time. Recently it appears to have stopped sending emails though. The cron jobs are running but, for instance, if I sign up as a new user, I don't get an email response. We haven't changed any of the code in the config file and, as I said, it was working correctly until late February. The web server that this is sitting on is sending mail.
Doe anyone have any ideas what else could be wrong?
Email messages not sending
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What to do if you have a technical problem with OJS:
1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.
2. Check the FAQ to see if your question or error has already been resolved.
3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.
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Email messages not sending
by katielegere » Mon Apr 30, 2012 10:17 am
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Re: Email messages not sending
by JasonNugent » Tue May 01, 2012 10:37 am
Hi katie,
Anything showing up in your mail server logs? You may also want to check the mail spool file for the user that your web server runs as. If mail is bouncing back for some reason, they often end up in there, along with a reason.
Regards,
Jason
Anything showing up in your mail server logs? You may also want to check the mail spool file for the user that your web server runs as. If mail is bouncing back for some reason, they often end up in there, along with a reason.
Regards,
Jason
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Re: Email messages not sending
by katielegere » Mon May 07, 2012 11:29 am
I will ask that... in the meantime I've posted here as this actually seems like the issue : viewtopic.php?f=8&t=8448&p=33480#p33480
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Re: Email messages not sending
by JasonNugent » Mon May 07, 2012 4:24 pm
Hi Katie,
In response to your other thread, I tested my own OJS 2.3.7 installation here, and went to Journal Manager -> Roles and successfully sent myself an email.
If it works for your sendmail test and not for OJS, you may want to examine the differences between the two sets of config files. It is also quite useful to monitor your mail log file in a shell window when you click 'send' to see what happens. When I debug these things I will use
(or whatever your mail log might be). When I submit the OJS form I immediately see whether or not the mail message is going to go out. If it bounces back, I'll see the reason right there, too.
Regards,
Jason
In response to your other thread, I tested my own OJS 2.3.7 installation here, and went to Journal Manager -> Roles and successfully sent myself an email.
If it works for your sendmail test and not for OJS, you may want to examine the differences between the two sets of config files. It is also quite useful to monitor your mail log file in a shell window when you click 'send' to see what happens. When I debug these things I will use
- Code: Select all
tail -f /var/log/maillog
(or whatever your mail log might be). When I submit the OJS form I immediately see whether or not the mail message is going to go out. If it bounces back, I'll see the reason right there, too.
Regards,
Jason
- JasonNugent
- Posts: 501
- Joined: Tue Jan 10, 2006 6:20 am
Re: Email messages not sending
by katielegere » Tue May 08, 2012 12:09 pm
When the email fails we are getting an assertion error .... does this ring a bell for anyone?
Mon May 07 13:52:38 2012] [error] [client 130.15.161.72] ojs2 has produced an error\n Message: WARNING: assert() [<a href='function.assert'>function.assert</a>]: Assertion failed\n In file: /home/lojswww/www/lib/pkp/classes/db/DAO.inc.php\n At line: 446\n Stacktrace: \n Server info:\n OS: SunOS\n PHP Version: 5.2.9\n Apache Version: Apache\n DB Driver: mysql\n DB server version: 5. 1.30-log, referer: http://library.queensu.ca/ojs/index.php ... ople%2Fall
Mon May 07 13:52:38 2012] [error] [client 130.15.161.72] ojs2 has produced an error\n Message: WARNING: assert() [<a href='function.assert'>function.assert</a>]: Assertion failed\n In file: /home/lojswww/www/lib/pkp/classes/db/DAO.inc.php\n At line: 446\n Stacktrace: \n Server info:\n OS: SunOS\n PHP Version: 5.2.9\n Apache Version: Apache\n DB Driver: mysql\n DB server version: 5. 1.30-log, referer: http://library.queensu.ca/ojs/index.php ... ople%2Fall
- katielegere
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- Joined: Wed Mar 28, 2012 7:52 am
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