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BUG: IP Addres and IP Range is Rejected for Subscriptions

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BUG: IP Addres and IP Range is Rejected for Subscriptions

Postby newone » Thu Apr 12, 2012 11:18 am

We had a successful upgrade to 2.3.7 with no errors.

After the upgrade to 2.3.7, whenever an IP address is added for institutional subscriptions, it says "Please enter a valid IP range."

Even though the IP address and IP range entered is valid, it keeps saying "Please enter a valid IP range"

Is this a bug? Is there a a fix for this?
newone
 
Posts: 134
Joined: Tue Nov 17, 2009 2:30 am

Re: BUG: IP Addres and IP Range is Rejected for Subscription

Postby michael » Mon Apr 16, 2012 9:52 pm

Hi newone,

To clarify, there are no blank IP range fields when you try and save the subscription? That is, all IP range fields have valid values in them?

Thanks,
Michael
michael
 
Posts: 405
Joined: Thu Mar 29, 2007 2:09 pm

Re: BUG: IP Addres and IP Range is Rejected for Subscription

Postby newone » Wed May 02, 2012 12:07 pm

The issue has been resolved. All fields are filled out.

The issue has to do with the dash or the separator between IP range address, such as 111.111.11.11 - 111.111.11.11.

If the dash is not entered correctly, it produces the error. So this dash (-) works, but a double dash will not work. For example, if you copy the IP address from a Word file, it is important that you remove the dash because in Word makes a double dash look like a single one.

Once the change was made, everything works.
newone
 
Posts: 134
Joined: Tue Nov 17, 2009 2:30 am


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