Are you responsible for making OJS work -- installing, upgrading, migrating or troubleshooting? Do you think you've found a bug? Post in this forum.
Moderators: jmacgreg, btbell, michael, bdgregg, barbarah, asmecher
What to do if you have a technical problem with OJS:
1. Search the forum
. You can do this from the Advanced Search Page
or from our Google Custom Search
, which will search the entire PKP site. If you are encountering an error, we especially recommend
searching the forum for said error.
2. Check the FAQ
to see if your question or error has already been resolved.
3. Post a question
, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion
subforum; if you have a development question, try the OJS Development
I was not able to find out answer from technical manual or user manual for this question.
I have found that there are a few users in our system having status of "Awaiting Online Payment" (but they have paid).
After a user pays, does the system automatically change "status" from "Awaiting online payment" to "Active"? or I have to change it manually? Is there any documentation about this process?
- Posts: 30
- Joined: Thu Mar 08, 2012 1:57 pm
If you're using an automated payment system like PayPal, then the payment flag should automatically be checked once PayPal confirms (using its IPN mechanism) that the payment was successfully processed. If you're using PayPal and OJS is not recording payments, check your logs and IPN configuration in PayPal; there are a few threads on the forum here discussing it as well.
Public Knowledge Project Team
- Posts: 8316
- Joined: Wed Aug 10, 2005 12:56 pm
Return to OJS Technical Support
Who is online
Users browsing this forum: Google [Bot] and 1 guest