failed to send emails

[lixh]

Dear Sir,

We use OJS as our peer review system and email server we used is Google Apps, we use this since 2010, but recently we found sometimes the system failed to sent emails.

In fact, we clicking send and then found the email is lost, it is not in the email log also the receiver will not got it.

I am not sure what's the problem, would highly appreciate if you could help us!

Regards,
Xianghua
RAA Editorial Office

[Thomaswedge]

I am also having the same problem, didn't think I should make a new thread. Hopefully someone can help.
beezid review

[jmacgreg]

Hi folks,

A few things to check:

-- check and see if any emails at all are getting out; try sending one to yourself through the system by looking yourself up in the Journal Management -> Roles pages (you'll find an email icon next to your name).

-- check with the email service provider, in this case Google Apps, to see if anything has changed configuration-wise, or to see if they are experiencing problems on their end.

-- double-check the email logs on the system, especially the submission history email logs, to see if there is a record of these emails going out. If not, please let us know exactly which email this is.

-- Let us know which version of OJS you are using, whether you have recently upgraded and/or whether the server software (eg. Apache; PHP) was recently upgraded.

If both of you are only recently having problems, and are both using Google Apps as the mail server, I suspect that the problem is with Google Apps -- you should be able to follow up with them to see if anything has changed wrt their software offerings.

Cheers,
James

[katielegere]

I am having a similar problem.
--- I sent a test email to myself through the system by looking me up in the Journal Management -> Roles pages - no email was sent
--- I wrote a simple php sendmail page and put it in the root folder of the directory - it sent mail perfectly
-- double-check the email logs on the system, especially the submission history email logs, to see if there is a record of these emails going out - I am very new to this ... where are these logs?
--- We are still using OJS- 2.3.6.0 and as far as I know we have not upgraded anything recently.

[katielegere]

When the email fails we are getting an assertion error .... does this ring a bell for anyone?

Mon May 07 13:52:38 2012] [error] [client 130.15.161.72] ojs2 has produced an error\n Message: WARNING: assert() [<a href='function.assert'>function.assert</a>]: Assertion failed\n In file: /home/lojswww/www/lib/pkp/classes/db/DAO.inc.php\n At line: 446\n Stacktrace: \n Server info:\n OS: SunOS\n PHP Version: 5.2.9\n Apache Version: Apache\n DB Driver: mysql\n DB server version: 5. 1.30-log, referer: http://library.queensu.ca/ojs/index.php ... ople%2Fall